Refund & Cancellation Policy

1. Event Tickets

All ticket purchases are final and non-refundable, except in the following case:

• Event Cancellation by Organizers — If we cancel an event, all ticket holders for that event will receive a full refund to their original payment method. Refunds in this case will be processed automatically within 7–10 business days.

We do not offer refunds for personal reasons such as inability to attend, change of plans, or if you simply change your mind after purchase. We also do not offer refunds due to venue changes, date/time changes, or lineup changes, unless the event is fully cancelled as described above.

2. Memberships

Membership fees are non-refundable once payment is completed and the membership is activated, regardless of usage.

3. Duplicate or Failed Payments

If you are charged more than once for the same ticket or membership due to a technical error, or if a payment was deducted from your account but the ticket/membership was not activated, please contact us with your payment details and we will investigate and issue a refund for the erroneous charge.

4. Refund Processing

Approved refunds are processed back to the original payment method used at checkout — whether via our payment gateway or a manual bank/UPI transfer. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account after we initiate it.

5. How to Request a Refund

If you believe you're eligible for a refund under this policy, email us at thebenarasbeats@gmail.com with your registered email address, the event or membership plan purchased, and the payment/transaction ID. We aim to respond to all refund requests within 5 business days.